These terms are the agreement between you and Scenda when you create an account and buy the Scenda application package. They are written to be read. If anything is unclear, email community@scenda.co.za before you pay.

Who we are

  • Name: Scenda (Pty) Ltd, a private company registered in South Africa
  • Registration number: 2025/457579/07
  • Founder and CEO: Hopewell Fakude
  • Physical address: available on request by email
  • Email: community@scenda.co.za · Phone: +27 74 696 4520
  • Website: scenda.co.za

What you get

For a once-off R649.90, a Scenda Application Support Specialist prepares and submits your applications for one intake year, using the single profile and set of documents you give us. The package covers:

  • up to 5 university and college applications
  • up to 3 bursary applications
  • your NSFAS funding application
  • up to 2 student accommodation applications
  • NBT registration, if your programmes need it
  • career guidance and a dedicated specialist

The package is for the intake year you choose when you sign up. If you choose next year's intake, we hold your place and your specialist starts applying when that intake opens. You can move between this year's and next year's intake until anything has been submitted for you.

We can only apply where applications are still open. Institutions close on different dates, and some close earlier for particular programmes. If a choice has closed when you give it to us, we will tell you and help you choose another.

What we cannot promise

  • We do not guarantee admission, funding or a residence place. Universities, colleges, NSFAS, bursary funders and residences make their own decisions. We make sure your applications are complete, accurate and on time.
  • APS scores, eligibility checks and programme suggestions on Scenda, including from our WhatsApp assistant, are estimates to guide you. The institution's own rules decide.
  • Some institutions charge their own application fee. It is separate from R649.90, you pay it to the institution directly, and we tell you upfront which ones apply.

Your part

  • Give us true, complete information and genuine documents.
  • Respond when your specialist needs something, especially near closing dates.
  • Keep your login to yourself. You are responsible for what is done with your account.

If information or documents turn out to be false, we may stop working on your applications and close your account. Institutions treat false information seriously, and we will not submit what we know to be untrue.

If you are under 18

Most learners using Scenda are under 18. You need the consent of a parent or guardian to create an account and buy the package, and you confirm that you have it when you sign up. A parent or guardian who pays through a Scenda payment link also accepts these terms on your behalf.

Price and payment

The price is R649.90, once-off. It is the full amount you pay Scenda for the package; there are no further Scenda charges. Scenda is not registered for VAT, so no VAT is added.

Payments are processed by PayFast, a South African payment provider, on its secure pages. You enter your card or bank details with PayFast, never with us, and we never see or store them. A parent or guardian can pay using a payment link you send them; a link expires after 30 days and you can cancel it at any time before it is paid.

Cancelling and refunds

Within 7 days of paying, you may cancel for a full refund without giving a reason. This is your cooling-off right under section 44 of the Electronic Communications and Transactions Act. It does not apply once your specialist has started work on your applications with your agreement within those 7 days.

After that, you can still cancel at any time. We will refund the part of the fee that covers applications we have not yet prepared or submitted, less a reasonable charge for the work already done. We will tell you the amount and how we worked it out before we refund you.

We cannot withdraw an application an institution has already received, and cancelling does not change any decision an institution has made. Refunds are paid within 30 days to the account that paid. To cancel, email community@scenda.co.za.

Our responsibility to you

We will do the work with reasonable care and skill. We are not responsible for an institution's or funder's decision, for their systems or deadlines, or for delays caused by information or documents reaching us late. Where we are responsible for a loss, our liability is limited to the amount you paid us, except where the law does not allow that limit.

Nothing in these terms takes away rights you have under the Consumer Protection Act or any other law.

Your information

How we collect, use and protect your personal information is set out in our Privacy notice, which forms part of these terms.

Complaints

Tell us first at community@scenda.co.za or +27 74 696 4520, and we will work with you to resolve it. If we cannot, you may take it to the National Consumer Commission, and complaints about your personal information to the Information Regulator.

Changes to these terms

If we change these terms we will update this page and the effective date. Changes do not apply to a package you have already paid for unless they are in your favour or the law requires them.

Law

These terms are governed by the laws of the Republic of South Africa.

Questions about these terms: community@scenda.co.za. You can save or print this page for your records.